There is no internet at all

Check whether the Wi-Fi is connected but the internet is not, or whether the Wi-Fi itself is gone. The guide on the tools page walks you through it in five questions.

Open the guide

What to do

1. Look at the modem from your provider: a red or blinking internet light usually means the line is down. Note what you see.
2. Restart the modem, then the router, and wait two minutes.
3. If you have a second link (4G, a second provider), an UNCHOR gateway switches to it on its own; the Home screen shows which link is in use.
4. If the line stays down, call your provider and give them the time it stopped. The app's Activity screen shows that time.
5. If many sites are down because of a provider outage, UNCHOR tells your provider when they take part in UNCHOR Partners.

• Open the Wi-Fi or provider guide
• See your links in the app

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