The internet is slow

First find out where the slowness is: on your Wi-Fi, on your provider's line, or only on some websites. The connection check measures it in under a minute.

Run the connection check

What to do

1. Run the connection check on the device that feels slow.
2. Run it again close to the router. If it is fast there, the problem is Wi-Fi coverage or interference, not your provider.
3. If it is slow everywhere, restart the modem or router once and wait two minutes.
4. With an UNCHOR gateway, open Investigate and choose "The internet is slow": it measures the line, the path and DNS for you and says what it found.
5. If your provider's line is the cause, the investigation gives you evidence you can send them.

• Run the connection check
• Investigate in the app

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