UNCHOROS

I want my money back for Wi-Fi

Payments for Wi-Fi go straight to the business that runs it. UNCHOR never holds that money, so a refund comes from the business: they can see and refund your payment from their app.

What to do

  1. Keep the M-Pesa confirmation SMS.
  2. Ask the business at the counter, or use the contact details on the Wi-Fi sign-in page.
  3. If the business does not answer, write to us with the M-Pesa code and the place and time: we will contact them.

Soma kwa Kiswahili

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A person reads every message. When you write after trying the answers, the question and the answers you saw go with it, so you do not have to explain twice.

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