UNCHOROS

Ombi la M-Pesa halikutokea

Ombi la PIN linatoka Safaricom kwenda simu yako. Hushindwa simu ikiwa imefungwa au ina shughuli, namba si sahihi, au malipo mengine yanasubiri.

Hatua

  1. Hakikisha namba kwenye ukurasa wa malipo ni namba yako (07… au 01…).
  2. Fungua simu na ufunge menyu nyingine za M-Pesa.
  3. Subiri dakika moja, kisha bonyeza "Lipa" tena. Malipo ambayo hayakupita hayatozwi kamwe.
  4. Pesa zikitoka lakini intaneti haikuanza, tumia "Tayari nimelipa" na msimbo wa M-Pesa.
  5. Wamiliki: wateja wengi wakiripoti hili kwa wakati mmoja, fungua Pesa kwenye programu: kila malipo yaliyoshindwa yanaonyesha sababu iliyotolewa na M-Pesa.

Read in English

Je, hili limetatua tatizo?

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