Video calls freeze or voices break up

Calls suffer from jitter and lost packets more than from low speed. Measure them, then give calls priority over downloads.

What to do

1. Run the connection check and look at "varies by" (jitter) and "lost". Over 30 ms or any loss explains broken calls.
2. In the app, Investigate → "Calls break up" measures the line for a minute.
3. In Rules, write a rule such as "limit video streaming during working hours" so downloads cannot fill the line during calls.
4. Use a cable for the computer that makes most calls.

• Run the connection check
• Investigate in the app

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